Canva
Developer Support Specialist (Rolling Intake)
Manila
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 19,200 - 24,100 / Year
- Prosple salary estimate
- Start date Ongoing
About Canva
Launched in 2013, Canva is an online design and publishing tool with a mission to empower everyone in the world to design anything and publish anywhere.
Your role
- Managing support cases to enable fast resolution of inbound requests while delivering quality, and meeting or exceeding our developers’ expectations.
- Triaging developer requests and cases by collecting the required information to answer the question or raise to Tier 2 support of the Ecosystem engineering teams
- Supporting ad-hoc projects to improve the Developer Support team processes and operations
- Using our ticket tracking system to work on developer's requests
Training & development
As one of the world’s fastest-growing tech companies, they believe they have an important responsibility as well as a huge opportunity when it comes to building a diverse and inclusive future for those looking to pursue a career in tech. They’re committed to creating opportunities for emerging talent by providing hands-on learning experiences through Early Talent programs like the Canva Launchpad and Internship program.
Compensation & benefits
- Competitive salary, plus equity options
- Healthcare benefits (both through HMO & Medical Allowances)
- Professional education / Well-being / Social recognition / Home office allowances
- Health and well-being programs
- Generous leave policy
- Fun, quirky, and most importantly sponsored social clubs, team events, & celebrations
- In-house chefs cook delicious breakfast and lunch for us each day
- A relocation budget is provided for local or international candidates and visa application fees covered
Career progression
Canva wants you to challenge and be challenged with exciting opportunities to learn and grow. Every role at Canva is supported by a growth and development framework so you can have an impact every step of the way.
- Craft
- Strategy
- Communication
- Leadership and coaching
Work-life balance
At Canva, the work-life balance culture is led by the Vibe team—which is, quite literally, responsible for setting the vibe. And only good vibes are allowed. The Vibe team is essentially an elevated version of HR: they organize events, clubs, and even room layouts, all of which are designed to create a productive environment for the huge team. Because at Canva, work-life balance isn’t denigrated.
Company culture
Inspired by a team of talented thinkers, amazing company culture, and a remarkable growth trajectory—they're out to change the world, one design at a time. The goal is to help you create the best work of your life.
About you
- Have experience in technical/developer support or a technical degree
- Have excellent verbal and written communication skills
- Are operations oriented and look for ways to improve processes
- Have the ability to adapt to a changing environment and balance multiple priorities
- Have good analytical and troubleshooting skills
- Enjoy working in a fast-paced environment
- Are naturally interested and curious about technology and operational improvement
How to apply
To apply for this position, simply click the “Apply on employer site” button on this page.
Source/s:
- canva.com
- lifeatcanva.com
- youtube.com
- ph.indeed.com
Hiring criteria
- No experience required
- Philippine Citizen +more
- IT & Computer Science +more
- Bachelor or higher
Reviews
Love 85-90% of the work I get to do. 10-15% less enjoyable bureaucracy / 'keeping the lights on' work that is required.
As a backend engineer, I mainly work closely with maintaining the server, including the interaction with the database and cache. I also apply software development techniques when writing code.
I am currently working as an Associate Machine Learning Engineer. My responsibility includes maintaining existing deployed ML models in Canva and developing new ones to help users get a better experience. Sometimes it involves some data analysis as well as research.
About the employer
Canva
4.7
1,000 - 50,000 employees
Technology
Canva is a global online visual communications platform designed to empower the world to design.
Pros and cons of working at Canva
Pros
The culture and work-life balance at Canva is amazing! It helps me unlock my full working potential as I am encouraged to work at my own pace and to the best of my comfort.
Work hours are flexible as you can work at your own pace which boosts your efficiency the most. You can work fully remotely or in the office depending on your choice.
I get to work with very talented people and solve interesting problems at scale.
Free food, club activities, and events can sometimes seem too good to be true. Additionally, the company is flexible and trusting of different working schedules.
The company is extremely committed to diversity.
Cons
If you live in an area that does not have a hub or office, there will be less interaction unless you go to the office. This makes it hard for people to network and meet up regularly.
Working at a large company often means you specialise in a narrow set of tools, which can limit your exposure compared to working at a smaller startup.
Can be a fast-paced, stressful environment when launches are approaching.
Currently, I think my daily job involves much busy work without much time to understand the context.
Being remote first, although this is another really great benefit, I sometimes wish I could see my teammates more in person.