Datacom Australia & New Zealand
Customer Delivery - Data & Reporting - Graduate Program (Start ASAP)
Brisbane, Adelaide, Brisbane & Adelaide
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 60000 / Year
- Excluding Super
- 1-2 vacancies
- Apply by 2 Jun 2024
- Start date ASAP
The Customer Delivery Operations and Reporting team delivers end-to-end operational reports and standardized customer delivery reporting across Datacom Australia and New Zealand. The team has Agile working methods, enabling flexibility in an ever-changing landscape. The team has a wide range of experience for the new Graduate to leverage as they learn and grow within the team
Responsibilities:
- Reviewing incoming reporting requests
- Attending reporting scoping meetings initially with an experienced reporting analyst and later on leading some
- Building reports and performing data validation
- Engage stakeholders for feedback
- Participate in backend data validation and problem-solving
What we're looking for:
- PowerBi / Basic SQL knowledge
- Knowledge of Microsoft Office Suite particularly Excel
- Strong communication and collaboration
- Power Query and Tableau knowledge is an advantage
- Analytical mindset and ability to work independently
- Knowledge of databases, structures, queries and data aggregation
About Us
At Datacom we have over 6,500 people across Australia, New Zealand, Asia, The United States and the United Kingdom - generating over $1.1 billion annually. We create diverse, cutting-edge, and sustainable solutions for our clients, so they can better connect with theirs. Datacom design, build and run IT systems and process for businesses, support existing legacy IT systems and processes, and custom-design brand new ones. With scope that broad there is a career opportunity for everyone!
Hiring criteria
- No experience required
- Australian Citizen
- Business & Management +more
- Bachelor or higher
Reviews
As a field engineer, my role is to service, repair, replace, or troubleshoot issues for datacom customers. Tickets are raised by the customers, then our coordinators assign the ticket to a FE (Field engineer), once the job has been added to our Alliance app queue the coordinator assigning the job will ring and give us the details and SLA of the job. It is then our responsibility to travel to the job, within the time specified in the SLA, and perform the work necessary to resolve the customer's issue. Parts must be returned to stores for repair if the job performed involves a broken or defective part from the customer. Returns will be done for parts needing to be shipped to their respective companies for service or refurbishment. This process is the onsite admin side of my role that must be done to satisfy parts returns.
As a grad and new starter, I am still learning my role. With the help and support of my manager and colleagues I have obtained knowledge and practical skills that are needed for the competent execution of my role. In time, I will Gain more confidence and a better understanding of my role as a field engineer. The work assigned to me has naturally increased as my knowledge has grown from helpful development through shadowing and assisting colleagues in their duties.
I collaboratively work with the Sales Support team for ACT customers for the quoting and procurement process.
About the employer
Datacom Australia & New Zealand
4.0
1,000 - 50,000 employees
Technology
Datacom has grown to be one of Australasia’s leading locally owned Technology organisations. Our team is focused on doing work that makes a difference
Pros and cons of working at Datacom Australia & New Zealand
Pros
I love the hybrid working arrangements and the flexi hours. There's scope to fit in work largely when I choose.
Extremely supportive, understanding and helpful. The company cares about the overall wellbeing of the employee.
Opportunity for career growth.
People are helpful and collaborative.
The focus on continuous development through training or study is also a great benefit of working for Datacom.
Cons
Pay. If I had to pick on one thing it would be salary, however it's competitive enough that I'm not looking elsewhere.
Lack of team resources.
The lack of support as a graduate... I was put into major projects doing work well above a graduate level.
Can be a bit isolating because you're not required to come into the office.
There are meager activities in the Adelaide Franklin Street office for staff to indulge in.