DXC Technology
Desktop Engineer
Singapore
Opportunity expired
Opportunity details
- Graduate Job or Program
- SGD 36,000 - 55,000 / Year
- 36000 - 55000
- Apply by 17 Feb 2022
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to desktop support, mobile device management, Video Conferencing support
- Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of custody and inventory management.
- To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.).
- Perform daily health checks, Standby and support for Meeting Room’s Audio & Video devices
- Must accurately record, update and document requests using the IT service desk system
- Professionalism when resolving service delivery and client issues in a timely manner
- Determine the best solution based on the issue and details provided by customers.
- Identifying and escalating business and technical challenges as appropriate and in a timely manner
- Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
- Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed
Requirements
- In-depth understanding of Windows desktop operating system (Win7, Win10..etc)
- Knowledge of Microsoft Active Directory, Exchange Server, O365 and Windows Server, DHCP, DNS, Networks, Antivirus, endpoints encryption, PC hardware and software, basic knowledge of Windows networking, Printer and smartphone
- VIP Support experience (advantage)
- Ability to prioritize & multi-task in a fast-paced/demanding environment.
- Strong analytical & problem-solving.
- Strong interpersonal/relationship-building skills & customer service values/practices.
- Willingness to accept additional responsibilities.
- Strong customer service and communication skills with a focus on rapport-building, listening and questioning skills
- Ability to work effectively in a team with minimal supervision
- Excellent and accurate documentation skills.
- Ability to quickly absorb and retain information keen attention to detail
- Must be a highly motivated individual that can work as part of a team to accomplish goals
Hiring criteria
- No experience required
- IT & Computer Science +more
- Associate Degree or higher
Reviews
In my first year, my responsibilities include completing learning modules, obtaining Microsoft certifications, shadowing my buddy, and starting to assist on projects. Additionally, there are various extracurricular groups available. I am currently involved in planning social activities for the early career community and working with the social impact practice in their digital accelerator program.
Consistent, and very educational.
Make sure the systems are functioning and do basic patching and the like to make sure it continues to do so.
About the employer
DXC Technology
3.9
> 100,000 employees
Technology
We are an IT services company using the power of technology to build better futures for our customers, colleagues, environment and communities.
Pros and cons of working at DXC Technology
Pros
Great team and nice environment. Easy enough to get to, good working hours.
The friendly and positive work environment where I can ask questions comfortably.
The best part about working at DXC is collaborating with my peers in the early careers community and enjoying the flexible work environment.
I like the fast-paced nature of the work and the opportunity to learn new skills as well.
The people, support and guidance I’ve received.
Cons
The fluctuation in the workload is a bit difficult to create a habit for, one moment you can be working and doing your grad training at the same time and the next you don't know when next you will get a chance to do it again.
While it's great to work in a global company, building a team culture can be more challenging.
Large number of people prefer working from home which makes it a bit more difficult for team activities.
Having to use up annual leave for the end of the year break.
Legacy codebases are very challenging.