Fujitsu
Sales & Customer Service Management Virtual Experience
Australia, New Zealand, Online/remote
What is this?
Welcome to Fujitsu's Sales & Customer Service Management Virtual Experience.
At Fujitsu, customers are at the forefront of our business and we ensure we have the right people, tools and processes to deliver exceptional service, ongoing value and innovation.
Within our Sales and Customer Service Management function, you will hold customer service and sales process outlook by working with clients daily to drive business outcomes and mitigate any problems.
Why should you do this?
This Virtual Experience Program is self-paced and should take only 4 to 6 hours to complete.
This Virtual Experience Program is free for all students.
When you complete the Virtual Experience Program, youโll earn a digital badge and certificate you can share on Linkedin and include on your resume.
Throughout the program, youโll learn and develop deep insights into what it is actually like to work as a Sales & Customer Service Manager at Fujitsu. Apply your CSM knowledge to a real-world problem & gain practical experience and knowledge to draw upon in interviews.
What skills will I gain?
Sales - Customer Engagement
Sales โ Market Intelligence
Sales โ Communication & Creating Buy-in
Consulting โ Thinking Outside the Box
Customer Service Management โ Delivering on our Promise
What you will do?
Module 1: Customer engagement (30 minutes - 1 hour)
In this module, youโll be required to identify areas of customer need where Fujitsu could assist.
Module 2: Market Intelligence (1 - 1.5 hours)
Now that weโve identified where Fujitsu could assist, we need to perform a competitive analysis and identify points of differentiation.
Module 3: Communication and creating buy-in (1 - 2 hours)
To ensure this opportunity is tracked properly internally, we need to log it using the Salesforce platform and engage with key internal stakeholders.
Module 4: Thinking outside of the box (1 - 2 hours)
Weโve received initial approval to engage with the client. The next step is to consult with them and develop strategic initiatives to improve customer service.
Module 5: Delivering on our promise (30 minutes - 1 hour)
Once weโve won a contract, itโs important we evaluate our performance against the SLAs and suggest areas for improvement.
Ready to get started?
Click Register to begin.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
Reviews
I am working across two teams - change management and governance and assurance. It keeps me stimulated
Day-to-day I'm preparing reports, helping the Line of Businesses with any data analysis they require. Essentially supporting and helping utilise the Service Delivery space
Managing Distributor and direct supplier rebate agreements and credit notes as well as quarterly routine responsibilities
About the employer
Fujitsu
4.1
> 100,000 employees
Technology
Fujitsu is so much more than you think! Fujitsu is seen as a global leader in technology and business solutions that transforms the world around us.
Pros and cons of working at Fujitsu
Pros
Very flexible, able to WFH anytime unless your team requests you to go in.
People - the graduate cohort and the managers are great people.
Flexibility. Learning opportunities. Supportive team. Career growth opportunities.
My manager has always been super accessible and supportive throughout my journey here at Fujitsu.
The dress code is super relaxed, it is very much corporate casual with being able to wear jeans and nice trainers to the o๏ฌce.
Cons
Pay is low compared to other grad programs.
There was a period of time when there was essentially no grad manager, so there was a lack of support.
Although I do love the flexibility of working from home, I do find it quite isolating.
Less office desks in the Sydney office.
It is unfair for some grads to be left with little to no work when placed in a team that also does not have much going on.