Graduate Customer Experience Consultant (Rolling Intake)

Are you ready to start your career with an award-winning financial services business? Join our Future Insure Graduate Program and be part of a culture that values learning, inclusivity, and excellence.

Fuse Recruitment is seeking recent or soon-to-be graduates to join our prestigious client as Service Specialists. This client is renowned for their exceptional work environment and has received multiple accolades, including Employer of Choice 2023, Top Mortgage Employer 2023, and Employer of the Year 2023 (Women in Finance).

What Does a Service Specialist Do?

As a Service Specialist, you will:

• Customer Advice: Provide guidance to existing customers and business partners on all aspects of loans post-settlement.
• Correspondence Production: Generate customer correspondence and engage in continuous improvement initiatives.
• Career Progression: Gain opportunities to advance into roles in lending/product, settlements, credit, or small business.

Key Responsibilities:

• Offer expert advice and support to clients regarding their loans.
• Produce and manage customer communications.
• Participate in continuous improvement processes.
• Maintain accurate records of client interactions and service details.

What’s on Offer?

• Inclusive Culture: Commitment to gender equality, disability, LGBTQIA+, mental health, and religious and cultural initiatives.
• State-of-the-Art Office: Enjoy daily fruit, snacks, breakfast, a games room, breakout areas, a yoga & mindfulness room, and a prayer room.
• Health and Wellbeing: Subsidised gym/physical health, health insurance, and skin checks.
• Community Engagement: Participate in a community giving program, regular team activities, and the KidsCo school holiday program.
• Graduate Buddy System: Benefit from a supportive fellow graduate buddy system.

What Do You Need?

• Full Australian working rights – Australian/NZ Citizen or Australian Permanent Resident.
• Degree qualification or higher within the past 3 years.
• Achieved a credit average (65%) or higher.
• Excellent communication and relationship-building skills.
• Exceptional customer service skills.
• Strong team orientation and capability.

What’s the Application Process?

1. Application: Submit your CV outlining your suitability for the role.
2. One-way Video Interview: Receive an email with a link to complete a one-way video interview and a short questionnaire. Complete the Fuse Recruitment registration form.
3. Interview with Fuse: Our graduate talent recruiter will contact you to discuss your application and arrange either a face-to-face or virtual interview, depending on your location.
4. Interview with Preferred Program Partners: Meet with your preferred companies, either face-to-face or virtually.
5. Start Your New Role: Begin your exciting career as a Service Specialist!

Why Financial Services?

As an AUD$50.3 trillion global industry, financial services are the backbone of modern life and pivotal in securing our economic and social future. There’s an exciting and fulfilling career waiting just for you!

About Your New Employer

Our client is an award-winning financial services business that prides itself on fostering a culture of learning, inclusivity, and excellence. They have been recognised as Employer of Choice 2023, Top Mortgage Employer 2023, and Employer of the Year 2023 (Women in Finance). This is a fantastic opportunity to begin your career in one of the largest industries in Australia and gain hands-on experience with a company that is committed to your growth and development.

Join a dynamic and thriving industry where you can make a meaningful difference by helping clients achieve their financial goals. If you’re ready to embrace new challenges and be a part of an industry that shapes the future, we want to hear from you!

APPLY NOW and take charge of your future in one of the largest industries in Australia!

For more information about a career in financial services, explore our day-in-the-life stories, advice articles, and reviews.

Still have questions? Call our Future Insure Graduate Team at Fuse Recruitment on 03 9981 5900 for more information.