Customer Operations Team Member

• Multiple roles available for you to make an impact
• Join a newly created team focused on delivering for our customers
• Dedicated pathway to a career in banking

A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have multiple opportunities available for customer-focused individuals to join our team.

As a Customer Operations Team Member, you'll be joining a flexible and multi-skilled team whose core focus is to ensure our customer experience is of the highest standard. You'll undertake various business placements aligned to supporting our customers and bankers. Whilst each placement may differ in length, each will provide you with the valuable product, systems and lending knowledge that are foundational for building your banking career at NAB.

In order to build the required skills and capabilities to succeed at NAB, Customer Operations Team Members will gain experience in various parts of the customer journey. The placements will be centred on servicing our customers within both contact centres and various back-office teams. Placements may include supporting customers calling our contact centre with everyday banking needs, assisting customers who may be experiencing vulnerability in managing their financial obligations, loan document preparation, settlements, drawdown and post-settlement activities.

At least one placement will be in one of NAB's Contact Centre Teams where you will learn our core products and systems by providing support to customers over the phone. This placement will require you to work a rotating roster between Monday – Friday 8 am – 7 pm, Saturday 7 am – 6 pm & Sunday 9 am – 6 pm.

What you will bring:

• A background in providing a high level of customer service and support
• Flexible and adaptable approach to work and changing environments
• Excellent written and verbal communication skills
• Well organised, able to pick up tasks quickly and an ability to manage a material workload
• Strong attention to detail
• Problem-solving mindset
• Self-starter with strong computer skills
• Hunger to learn

NAB, invested in you

As a Customer Operations Team Member, you'll be provided with extensive job-ready training prior to each business placement and dedicated coaching and mentoring. You'll also have access to our Career Qualified in Banking accreditation as well as a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

Join NAB

Our customers come from all walks of life and so do we. Build your career with an organisation that celebrates and thrives on the differences in our people. Let's explore who you are and what drives you. We'd love to share our vision for the future of banking and the role that you can play.

If you think this role is the right fit for you, we invite you to apply. We actively encourage and welcome candidates of all ages and cultural backgrounds, people with disability and Indigenous Australians to apply.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

This is a full-time role with an expected start date of 10th May 2021