NEC Australia
2021 Service Desk Analyst - Wollongong (Start ASAP)
Sydney, Wollongong
Opportunity expired
Opportunity details
- Graduate Job or Program
- 5 vacancies
- Apply by 15 Sep 2021
- Start date ASAP
NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We are shaping the most efficient businesses and creating a safer society by solving tomorrow's technology challenges.
We now have opportunities for people wishing to join our Customer Service team in Wollongong as Service Desk Analysts. Full training will be provided.
Shifts will vary and we currently have opportunties for Monday - Friday, Night Shifts and Weekend Shifts.
Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.
Key responsibilities will include:
- Providing exceptional customer service
- Troubleshooting and problem resolution
- Accurate recording of calls, incidents and service request information
- Assigning incidents and requests to the correct support groups
- Publishing and reviewing knowledge base articles
We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work. CompTIA qualification would be highly regarded.
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.
If you want to work hard, have fun and enjoy the rewards that come from being a key and successful contributor to our growth, please apply now.
NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.
About the employer
NEC Australia
1,000 - 50,000 employees
Technology
Shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges. Orchestrating a Brighter World.
Pros and cons of working at NEC Australia
Pros
The culture and learning environment
Learning old and new tech skills from experienced and the best in the IT industry. Learning and upskilling opportunities through mentorship and the buddy system.
I am delighted with the exposure I received from this graduate program and the opportunity to quickly pick up new skills. Additionally, I appreciate the flexibility to work from home and the guidance I got from the colleague.
The best thing about working at this company is the diversity of work that they do. You get to be involved in a wide variety of work and learn about technology and business from experienced people. People at the company are willing to provide their time to explain their areas of expertise.
Working from home Mentorship from senior colleagues on-the job training supportive team Offer a variety of roles; it will help you find what role you’re interested in and that best suits you.
Cons
Too much out of office/WFH. I would prefer more face-to-face contact.
There are not enough people in the department who need it the most due to restricted access and the difficulty of finding people with the right set of skills. Work-life balance is not that great.
The worst thing about working at the company is that you might not see some of your colleagues in the office because they are at client sites, conferences, or working from home. However, most of the time, if you go into the office every day, there will be people that you can get to know over time.
Aged workforce, more likely to work with older people.
Pay could be better.