2022 Member Experience Specialist (Start ASAP)

Are you looking for your next opportunity to enhance your expertise and further advance in your career? We have an amazing job opportunity for a Member Experience Specialist to join our Contact Centre.

We are a progressive, people-focused financial institution and very proud of being one of Australia's fastest growing Mutual Banks that is taking steps towards modernisation.

 Why is this an exciting role?

If you are passionate about providing superior customer service and achieving targets you will enjoy this role. You will be working in a highly collaborative team that cares about the work they do and is passionate about finding the best solutions for our members.

This is a great opportunity if you are looking to start a new career or develop your skills in customer service. You will have the opportunity to develop new skills and enhance existing ones such as communication skills and multi-tasking.

You will also be working for a manager genuinely committed to professional development and succession planning within the branch.

We have also been recently recognised by Money magazine as the Home Lender of the Year – Customer Owned Banks for 2022, what a great time to join our dynamic team.

Why will you like working here?

There is no better time to join us as we go on a digital transformation journey

We are all passionate about what we do. We value feedback and open conversations. There is a strong sense of trust in our teams, enhancing our ability to be collaborative.

If you have a curious mindset, you are passionate about adding value and helping our members, you will love working here.

You have the flexibility of working from home and in our office conveniently located in Surry Hills.

What will you be doing? 

You will be providing excellent customer service to our members’ enquiries over the phone and web platforms focusing on First Call Resolutions. You will work collaboratively across the business to resolve customer queries with a solutions based outcome, and deliver key performance indicators in alignment with the Police Bank strategy.

What will make you successful in this role?

You are a team player, have a true passion for customer service and are able to resolve complex queries.

You enjoy learning and you bring an innate curiosity that drives effective outcomes and creates meaningful collaboration to achieve the team’s targets and deliver superior results for the bank.

Previous experience in a customer focused role is highly desirable, however, we believe someone with a can-do attitude and willingness to learn more can develop these skills.

If you have been looking for roles within customer service, then this role is definitely going to interest you.

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.