National Graduate Program - Service Design stream (Feb 2024)

The ideal candidate

We’re seeking the future designers of the Australian Public Service – graduates who are design thinkers, bold and innovative in their ideas while empathetic and customer-centric. 

We're looking for a wide range of people to join us and help design the future digital experiences for the Australian community. We value our staff for their unique qualities, ideas, and perspectives.

For our design stream, we're looking for graduates with degrees in the following subjects:

• Behavioural science
• Design (general)
• Graphic design
• Human-Centred design
• Interaction design
• Product design
• Service design
• User experience
• User interface design
• User research

We're also looking for graduates with a degree in any of these subjects and related areas:

• Accessibility
• Communication
• Design innovation
• Design thinking
• Philosophy
• Psychology
• Sociology
• Web design

Range of work

In the design stream, your role will support the delivery and operation of digital platforms and systems that improve government service delivery for the Australian community.

You may work on a range of projects and tasks which could include: 

• Create and design applications that are simple and helpful for a wide variety of customers.
• Work collaboratively with a variety of stakeholders throughout the life cycle of projects.
• Understand how customers with a variety of needs use and interact with Services Australia.
• Undertake usability testing with customers, which can include planning, facilitating and synthesising findings to provide evidence-based recommendations.
• Advocate for simple, helpful, effective and accessible services.

What you'll get

We offer:

• a competitive salary, ranging between $63,141 and $70,373 depending on your qualification level
• employer superannuation contributions of 15.4%
• progression to an APS5 classification at successful completion of the program
• a variety of leave options, including 4 weeks annual leave
• flexible working arrangements to help you maintain your work-life balance
• a range of development opportunities to shape your career in the Australian Public Service.

Why you should work for us

We make government services simple so people can get on with their lives. 

Every hour of every day in Australia, people in need turn to the Australian Government for help. In those moments, our agency responds. 

Our work spans social security and health care in addition to disaster relief, assistance to farmers and specialised services for vulnerable communities. 

In the last 2 years, our agency has taken centre stage, helping millions of Australians affected by natural disasters and COVID-19.

We're an agency that helps people and we're committed to progress, constantly moving forward to deliver services that are simple, helpful, respectful and transparent. 

Eligibility 

To be eligible for the role, you must:

• be an Australian citizen on 18 April 2022
• have completed, or be due to complete, an undergraduate or postgraduate degree between 13 February 2018 and 13 February 2023.

Inclusivity

We're committed to providing a work environment that values diversity and inclusion and supports all staff to reach their full potential. We have a range of workplace diversity and inclusion strategies, policies and initiatives in place to achieve this. 

We’re a Gold Status Employer, as recognised by the Australian Workplace Equality Index for our LGBTI+ workplace inclusion. 

Our program includes an Affirmative Measure to help employ Indigenous Australians. You can apply to our program using this measure through the Australian Public Service Commission's Indigenous Graduate Pathway. 

We also have an Affirmative Measure for Australians who identify as having a disability. Our team would be happy to talk with you about our RecruitAbility scheme.