David

5.20 AM

The sound of my alarm jolts me awake, however, my reaction to leave the comfort of my bed is a hard bond to break. After mustering enough enthusiasm, I go and enjoy a refreshing hot shower. After I’m dressed in my work attire, I head to the kitchen to prepare a strong cup of coffee and a quick breakfast. As I sip my coffee, I take a moment to gather my thoughts and mentally prepare for the day.

6.40 AM

I leave my house, bracing myself for the busy traffic on the streets. Despite my best efforts, I don't arrive at work until around 7.10 am. However, I use this extra time during the commute to listen to podcasts or Triple M.

7.15 AM

Finally settled at my desk, I fire up my computer and dive into my emails and the incident management system. Real-time faults and incidents may have come through, so I quickly assess their urgency and prioritize my responses. I'm well-versed in handling these situations, and I swiftly start investigating and resolving the most critical issues.

9.00 AM

The morning has been a whirlwind of troubleshooting and analysis. I've been communicating with network controllers, providing them with regular updates on fault statuses for priority investigations. Their insights and expertise are invaluable in navigating complex issues and ensuring a swift resolution.

10.30 AM

It's time for the weekend standby meeting, held over Microsoft Teams. I join the virtual conference, ready to share any significant issues that arose throughout the week. I provide updates on ongoing investigations and discuss action plans with the on-call employee. This collaborative session sets the stage for a seamless transition into the weekend.

11.00 AM

With the meeting concluded, I return to my investigations, delving deeper into fault analysis. I analyse system logs, review data, and collaborate closely with team members, network controllers and other relevant teams. Together, we work to identify the root causes of faults and implement effective solutions, ensuring the stability and reliability of Queensland’s transmission network.

12.00 PM

Lunchtime finally arrives, and I take a well-deserved break. I enjoy leftovers from the delicious meal that was prepared the night before. It's a satisfying and cost-effective way to enjoy a nutritious lunch while catching up with colleagues or taking a moment for myself.

12.30 PM

Reinvigorated after lunch, I dive back into my work, resuming my fault analysis work. I generate reports, document my findings, and communicate with various stakeholders, such as Energy Queensland, AEMO, Work Control Managers (WCM’s), and network controllers. Collaboration and effective communication are key to gaining valuable insights, maintaining customer relations, implementing robust solutions, and provides the stakeholder and network controllers updates on the progress of priority investigations. This open communication ensures that everyone is informed and can work together towards a swift resolution.

4.00 PM

As the end of my shift approaches, I concentrate on wrapping up ongoing investigations and documenting my findings. I finalise service requests I am responsible for, update my personal notes for ongoing investigations that carry over into the following week, and share my knowledge with the wider team. Clear and concise documentation is crucial for future reference and streamlining incident response processes.

4.15 PM

After a fulfilling day at work, I head home feeling accomplished. I leave behind the demands of the day and eagerly look forward to spending quality time with my loved ones, pursuing personal interests, such as exercise or gaming, or simply relax and recharge.

6.00 PM

It’s time for my weekly tennis fixtures at my local tennis club. I grab my racquet, change into my sports attire, and head to the courts. For the next two and a half hours, I indulge in the thrill of the game, fostering a healthy work-life balance.

8.30 PM

My matches conclude. Having won or lost, I feel a mix of satisfaction and exhaustion. I end the night by heading home, enjoy a hot shower, indulge in some food my partner has cooked (Friday night is her night to cook) and settle in for some Netflix, all before crawling back into bed.

As a graduate in Powerlink’s Incident Management team, each day presents new challenges and opportunities for growth. Navigating real-time faults, collaborating with diverse teams, and conducting thorough fault analysis of complex issues are at the core of my role. With a focus on attentiveness, critical thinking, effective communication and a passion for problem-solving, I strive to maintain the stability and reliability of our power network so we can provide uninterrupted service for Queensland customers.

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